Enhance Efficiency and Accountability of the Public Sector in Egypt through Information and Communication Technology

What is the Project about?

The project consists of a multi-level intervention where e-Government solutions are applied in order to increase efficiency and accountability of Public Sector’s processes, improve the delivery of services to the citizen, and enhance coordination among different government entities.

The project will provide technical support to the national counterpart, the Ministry of State for Administrative Development (MSAD), with regard to the following focus areas:

  1. Integration of national databases to enhance inter-agency coordination
  2. Modernization of existing Personnel Offices on the model of Human Resources offices.
  3. Enhancement of Government to citizen services and establishment of new channels for service provision.
  4. Communication strategy to promote the use of e-Government services.
  5. Enhancement of MSAD South South cooperation strategy on e-Government

What Have We Accomplished So far?

  • Support the democratic transition by providing informational and technical support to the electoral process in Egypt starting with the referendum of March 19th, the People’s Assembly and consultative council elections and the presidential elections. That was achieved by creating a database of voters, which gave great credibility to the elections, and providing service inquiry committees for election through the website during both elections.

  • Improve law enforcement by increasing the ability to monitor the implementation of provisions. This is achieved through reviewing, re-engineering and documenting the procedural cycle of litigation and the implementation of judgments. A national database of judicial provisions was also established as well as an information system to manage suits. Administrative procedures are managed by the Judicial Information Center.

  • Implement a One-Window system for government services in many service offices including:

            - 132 city councils

            - 75 courthouses

            - 150 Traffic Units in 25 governorates

  • The creation of Bawaba Egypt to facilitate the procedures and automation of government services by providing 200 electronic services including: vacant government jobs, mortgage support fund services, medical care, e-government tenders, among many others.

  • Improving the social justice system by creating the Egypt e-Family Smart Card to provide subsidized services including health insurance, education, transport and fuel.

Who Finances it?

Ministry of State for Administrative Development (MSAD)

United Nations Development Programme (UNDP)

Delivery in previous fiscal year



  • The government of Egypt has a decentralized bureaucracy characterized by a large number of ministries and public agencies
  • The government of Egypt has been increasingly looking towards e-Government solutions
  • UNDP is committed to support the integration of ICT into national development programmes and increase citizens’ access to information and connectivity.
  • From 2012 to 2014 154.6 millions requests for information attended through e-gov services.
  • Bawaba Egypt: Created 200 electronic services since 2004.
  • Egypt e-Family Smart card provides subsidized services including supply, health insurance, education, transport and fuel can be paid with it.

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