13 Mar 2015
Jago Salmon, Manager, Development Solutions Team, Payment Programme for Ebola Response Workers
An Ebola casefinder, supported by UNDP in Liberia.
Ebola Response Workers (ERWs), mostly nationals of the epicenter countries Guinea, Sierra Leone and Liberia, have been the cornerstone upon which the response has rested. As the Time Person of the Year Award 2014 recognized, these workers have been at the frontlines: transporting the sick, caring for patients, tracing and monitoring the exposed, attending to the deceased, and providing security and coordination at all levels. A number of ERWs were already public employees (health sector workers, hospital staff, or district medical officers) at the outbreak of the crisis. But at the height of the crisis, as causalities mounted, many more were hired to work as part of the emergency response, supporting contact tracing, safe burials and community mobilization amongst other functions. Regardless of their status, these workers took on their responsibilities expecting at best modest compensation. By October 2014, when medical evidence indicated the risk of an exponential expansion of infections, many workers had, however, gone without pay for months. Whilst resources were available, reliable payment platforms able to manage large scale coordinated payments to individuals were not. Government payroll only covered existing civil servants, banking sector penetration was weak, and mobile payments had only been used for small scale pilots